Frequently Asked Questions
Everything you need to know about using DBMartNG. Can't find your answer? Contact us.
How do I sign up on DBMartNG?
Signing up is quick and free. Click the 'Get Started' button on the homepage, choose whether you're a buyer or a vendor, and fill out the registration form. You'll receive a confirmation email to verify your account. Once verified, you're good to go!
How do I list my business on DBMartNG?
After signing up as a vendor, you'll be guided through our onboarding process where you can add your business name, description, category, location, contact details, and product/service listings. Your profile will be live once you complete the setup. You can edit your details anytime from your dashboard.
How much does it cost to use DBMartNG?
DBMartNG offers a Free tier and a Pro tier. The Free tier lets you create a basic profile with up to 5 listings at no cost. The Pro tier (₦5,000/month) unlocks unlimited listings, analytics, messaging, promoted placements, and more. Every new vendor gets a 30-day full-access trial — no credit card required.
What payment methods do you accept?
We accept debit/credit cards, bank transfers, USSD, mobile money (OPay, PalmPay, Kuda), and QR payments — all processed securely through Paystack. All prices are in Nigerian Naira (NGN).
What is your refund policy?
We don't offer refunds for subscription fees once a billing period has started. However, you can cancel your Pro subscription at any time and your access continues until the end of the current billing period. You'll then be moved to the Free tier automatically — no data is lost.
How do I contact a vendor on DBMartNG?
You can reach vendors through multiple channels displayed on their profile — phone call, email, WhatsApp deep-link, or the in-site messaging system (available to Pro vendors). Simply visit a vendor's profile page and choose your preferred contact method.
What does the verified badge mean?
The verified badge indicates that a vendor's business identity has been confirmed by the DBMartNG team. Verification may include confirming the business name, location, contact details, and proof of operation. Verified vendors appear more prominently in search results and earn greater trust from buyers.
How do I delete my account?
You can request account deletion from your dashboard settings. Go to Settings → Account → Delete Account. Once confirmed, your profile, listings, and personal data will be permanently removed within 30 days as per our privacy policy. If you need help, contact us at hello@dbmart.ng.